Frequently Asked Questions
Everything you need to know about your Lacoste South Africa experience.
What are your shipping rates and delivery times within South Africa?
We offer free standard delivery on all orders over R1000. For orders below this amount, a flat shipping fee applies. Delivery typically takes 3-5 business days for major urban centers like Johannesburg, Cape Town, and Durban, and up to 7 business days for regional areas.
How do I return a product I purchased online?
You can return any unworn item in its original packaging within 30 days of delivery. To initiate a return, please visit our online returns portal. Please note that for hygiene reasons, underwear and personalized items cannot be returned.
How do I know I am purchasing an authentic Lacoste product?
Lacoste South Africa is the official online store for the region. All products sold here are 100% authentic. You can identify genuine Lacoste items by the high-quality embroidery of the crocodile logo and the specific branding on the internal care labels.
What payment methods do you accept?
We accept various secure payment methods including Visa and Mastercard credit/debit cards, Instant EFT via PayFast, and interest-free installment options through PayJustNow.
How should I care for my Lacoste polo shirt?
To maintain the fit and color of your Petit Piqué polo, we recommend machine washing at 30°C on a gentle cycle. Do not bleach or tumble dry; instead, hang it to dry naturally and iron on a medium heat setting.
Can I track the status of my order?
Yes, once your order has been dispatched from our warehouse, you will receive an email and SMS containing a tracking number and a link to our courier partner's website to monitor your delivery in real-time.